Frequently Asked Questions
Everything you need to know about shopping with TUĞBA
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I return or exchange an item?
You can return or exchange any unworn item with its original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.
Are your products true to size?
Most of our items follow standard international sizing. We recommend checking our detailed Size Guide located on each product page to ensure the perfect fit for your measurements.
Do you offer international shipping?
Yes, TUĞBA ships to over 50 countries. Please note that international orders may be subject to local customs duties and taxes upon arrival.